Resolving the Issue
Steps can be taken that might resolve the issue. There are six possible steps.
Step 1: Identifying Outcomes
At the outset it is necessary to construct an overview depicting the current
situation and possible future situations. This entails identifying and describing
the current situation. Then it is necessary to identify and describe two
alternative future situations - the desired situation and what the future situation
will be if no action is taken.
Step 2: Identifying Parties
Identify the most important participants because these are the stakeholders.
Specifically how the “battle lines” are drawn with opponents and allies.
Step 3: Identifying Forces
Step 3 involves identifying forces. Forces compel or motivate people to
favour or disfavour seeking a goal. These forces are many and varied. Some
prominent examples consist of economic considerations such as resources,
revenue and costs (both present and future), institutional components such as
regulations, policies and procedures, the culture of the organisation, the history
of a firm especially notable events both positive and negative, personal
qualities of those involved such as temperament, personality, attitudes,
experiences and values, perceived gains or losses of morally lawful
entitlements, damage to or promotion of vested interests, and events and
trends in the outside world.
Identify these forces then list them. List all the forces resisting change toward
the desired situation. List all the forces driving change toward the desired
situation.
Step 4: Assessing the Forces
Step 4 is to assess the forces. First, consider whether all of these forces are
valid. Second, identify their respective strengths. One can do this by allocating
a score to each of the forces using a numerical scale,
for example
1 is
extremely weak and 10 is extremely strong. Using some rating system like this
identifies which forces are critical.
Step 5: Changing the Forces
Assessing the forces for and against change assists determining or planning
how change might be made. This in facts is the task performed in Step 5. It
considers how these forces might be changed to disrupt the present
equilibrium. Consideration of change involves assessing how it might be
possible to decrease the strength of the restraining forces or increase the
strength of driving forces. At the same time one should consider for each
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